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Offline2Online specialises in Assisting Enterprise Clients in delivering Localised & Personalised Experiences in their Physical Retail Stores (at Scale).
Define a Clear, Consistent Long-Term Focus for Your Retail CX / EX.
Ensure Alignment between Stakeholders, with all teams focused on delivering against the same objective (Your North Star Experience).
Continually Review & Align Your North Star Experiences as the Industry Evolves.
Define a Clear CX Vision for Visitors walking into your Retail Stores. Constantly review and refine this North Star Experience as Your Tech/Data Capability improves.
Ensure Your Organisation is Operating off a Single-Source of Truth for Retail Data & your Retail Display & Device Network is Online.
Optimise Your Campaign Delivery & Approval Workflows to support Localised & Personalised Campaigns, everywhere (Available Creative)
Introduce (Privacy-Safe) Mechanisms to Seamlessly Identify Customers as they Enter into Your Retail Stores (Seamless Visitor Check-In)
Ensure you are able to Leverage Existing Digital Platforms (e.g. CDP, Decisioning), Combined with Real-Time Interactions to Surface Relevant Customer Insights in Retail
Embed a Continuous Improvement Framework within your Organisation. Ensure your team continues to Optimise Every Retail Interaction (continually Improve NPS)
How many of the following Questions (in Your Retail Customer Journey) do you have a positive answer for?
